EZINE:
In this issue of CW Europe, we look at analysis by a Dutch newspaper which discovered that government-controlled IT projects in the Netherlands go over budget by 40%, on average. We also find out how Berlin's Digital Career Institute is building web skills among refugees and the unemployed across Germany.
RESEARCH CONTENT:
Business leaders' confidence in the digital capabilities of new entrants to the workplace has improved in the past six months, according to the Digital Disruption Index by Deloitte.
WHITE PAPER:
This report is the result of a study taken by 87% of IT executives on the best way to manage the service of business critical applications to measure performance at the end-user level. Read this to learn the best practices in performance management.
EGUIDE:
In this expert tip, find out which certification programs are getting overhauled, including those focused on individual call center managers and agents, such as the program from ICMI, and the costs associated with these certifications.
WHITE PAPER:
Well-trained users are more productive and more successful in carrying out their roles. This whitepaper looks at what companies can do to build custom training and documentation.
CASE STUDY:
Download this case study to discover how a company transitioned to a service-oriented organization in a timely and cost-effective manner by implementing HP education, software tools and ITSM services.
WHITE PAPER:
There are many factors to consider when rolling out an EHR implementation, and one of the most important is getting your people behind the change. This paper provides insight into where your staff may be in terms of resistance to or support for a new EHR system, and the necessary tools, training and support to transition successfully.
EGUIDE:
Read this E-Guide and uncover key SharePoint training techniques and strategies. Learn which factors can lead to SharePoint sprawl and how your organization can regain control of your SharePoint deployment.
EBOOK:
In this E-Book, designed for business and IT professionals, find out more about using technology to gain control of sales order management processes. Learn how to navigate the many technology choices and choose between on-premise or SaaS/cloud options. And get key considerations and best practices for optimizing sales order processes.
