WHITE PAPER:
This resource explores why the contact center has remained a highly untapped source of customer insight, explains how recent advances are giving organizations the power to analyze voice interactions, and counts down three essential success factors that you should consider.
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This resource introduces a portfolio approach to big data and analytics that allows your organization to leverage large data volumes and converge multiple, disparate data sources in real time.
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This resource examines the value of metadata in business intelligence, and introduces a metadata modeling tool for managing access to all existing data sources and ensuring data trustworthiness.
WEBCAST:
Social networks have revolutionized the way that today's customers gain information and make buying decisions. This brief video introduces a social enterprise service that enables your organization to effectively harness and exploit social information.
WHITE PAPER:
This resource reveals how a Business Intelligence Competency Center (BICC) can help you better leverage your investment in technology and improve the effectiveness of knowledge workers, enhance fact-based business processes, and much more.
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Access this brief resource today to learn about a platform that makes reliable, trusted business intelligence (BI) data available in familiar Microsoft Office applications – giving you a single, trusted version of the truth.
WEBCAST:
This valuable webcast takes an inside look at an information management strategy that can help you improve business results in the age of big data.
WHITE PAPER:
This resource examines how big data analytics is helping communications service providers (CSPs) to better understand customer behaviors, drive customer loyalty, and improve experiences. Inside, discover an enterprise-grade infrastructure designed for big data workloads.
WEBCAST:
In this brief video, learn why traditional analytics processes are unfit for today's complex data, and discover how the right disclosure management platform can transform your finance operations, provide more strategic business insights, and allow for smarter decision-making.
