EGUIDE:
When a page loads slowly, it hurts search rankings. Inside this expert guide, discover an interview with Concourse CTO Shane Landry, and what he did to improve slow load speeds and produce a 10% reduction in load times across websites such as Forkly, Fame10, SportsBreak, and others.
PRESENTATION TRANSCRIPT:
This presentation transcript explores how cloud-based telephony can help increase call efficiency, improve manageability, and ensure that a sales opportunity is never missed.
WHITE PAPER:
This paper explores the strategies needed to capture and transform all incoming documents, including mailroom paper, fazes, electronic forms, and electronic data interchange (EDI).
EGUIDE:
Explore the considerations of cataloging your organization's business requirements for call center technology purchasing decisions, and why automation is critical for customer interactions.
EBOOK:
With call center software, best business practices can be difficult to navigate. But the payoff is worth investigating. In this handbook, readers find detailed explanations of the latest call center technologies as well as insight on call center management—including schedule and workforce management.
WHITE PAPER:
Access this whitepaper to discover the 3 main funnel points for a successful sales strategy. Read on to find out how to calculate your campaign for success, and how to measure your call center metrics appropriately.
WHITE PAPER:
The Total Data Quality Integration Toolkit is an affordable, full-featured enterprise data integration platform and rich development environment for creating and managing data assets that can be leveraged specifically for MDM applications. TDQ-IT leverages SSIS to provide a flexible, effective solution for data quality and MDM initiatives.
EGUIDE:
ECM systems must evolve in order to satisfy users and meet customer experience expectations. This expert guide provides 7 core capabilities of a modern ECM system to help you satisfy your users' customer needs.
EGUIDE:
In this handbook, information management expert Laurence Hart explains why the need for cohesive content management strategy is driving away traditional ECM towards a more API-friendly content services model.
