WHITE PAPER:
This guide was written to help identify or measure those critical CX measurement points that provide feedback on the health and success of a CX initiative. It is intended to familiarize you with important CX measurements and Key Performance Indicators (KPIs) along with providing a definition and a method to calculate their value.
WHITE PAPER:
This paper illustrates a new way of thinking about the funding of IT software projects, one that considers funding in terms of investment, and value as an expansive, longitudinal variable.
EGUIDE:
It is time to move your legacy applications to the cloud. Migrating the applications you rely on every day is going to be unique to your organization, but not as complicated as you may have been lead to believe. Use this e-guide to navigate your path to the cloud.
ANALYST REPORT:
Mobile business intelligence is a process, not a project, and a journey rather than a destination. The case studies included represent two forms that mobile BI can take to empower the mobile worker and port existing applications. This paper discusses two different companies, their environments, reasons for going mobile and key success factors.
WHITE PAPER:
Automated testing will shorten your development cycles, avoid cumbersome repetitive tasks and help improve software quality but how do you get started? The best practices discussed in this white paper help ensure results and a successful foundation for improving your software quality.
EBOOK:
IT Governance solutions enable CXOs to align their business strategy with their IT strategy. However,in order for these solutions to realize their maximum impact, they require business stakeholders to be engaged in the transformation process.
EZINE:
The world must optimize its use of water to avert conflict. Hectic Heathrow airport needs to streamline processes to continue to grow. Meanwhile, software architects must effectively enable BAM systems that take newly enabled BPM feeds. Data analytics are becoming part of the mix for more BPM scenarios. Find out more in our BPM quarterly.
EGUIDE:
Two years ago, most companies found themselves restructuring their digital transformation strategies. This e-guide takes you through the key points your digital transformation roadmap will need to account for and where IoT fits into it.
WHITE PAPER:
Cloud computing offers a way for businesses to handle the high demand for IT services and increase enterprise efficiency. Access this white paper to learn best practices for utilizing cloud infrastructure to increase your ROI and satisfy end user needs.
EBOOK:
Navigating the ERP software market can be a big challenge. Experts say there are over 80 different ERP packages available today. Choosing an ERP package means answering challenging questions about requirements, vendor services and deployment style. In this eBook, get advice and best practices for the ERP software selection process.
